GoHighLevel Support: What Options Are Available to Customers?
GoHighLevel is an all-in-one marketing automation platform that helps with sales, customer relationship management (CRM), and marketing tasks. While it’s a good tool for business owners and freelancers, the company primarily targets marketing agencies that want a multi-feature platform to manage their clients.
GoHighLevel offers a combination of features, including:
- CRM management,
- Sales funnel building,
- Email marketing,
- Website creation tools,
- Built-in communication channels such as SMS or phone calls.
To help its users make the most of its features, GHL offers a range of support services.
In this guide, we explore these GoHighLevel support mechanisms, including knowledge resources, contact channels, and user communities.
GoHighLevel Support Channels
While we don’t have accurate data on GoHighLevel’s customer demographics, SimilarWeb gives us a decent idea of how they’re spread out geographically.
GoHighLevel offers its customer base these avenues to resolve issues or find information:
- GoHighLevel support portal,
- GoHighLevel demo,
- Live Chat,
- Phone support,
- GoHighLevel’s YouTube channel,
- GoHighLevel events,
- Daily Q&A,
- Annual Summit,
- GoHighLevel Facebook group,
- API bug report page.
Along with these, you also get third-party support options for GoHighLevel, which we will expand on after we cover GHL’s in-house options.
GoHighLevel Support Portal
The GoHighLevel Support Portal is a resource where users find information and solutions related to the platform. It is a knowledge base containing resources for troubleshooting and using GHL best.
The portal offers articles and solutions related to GoHighLevel’s features and functionalities.
These articles cover topics such as:
- Setup,
- Configuration,
- Troubleshooting,
- Answers to frequently asked questions,
- General advice and suggestions.
The Support Portal even offers a search function for specific topics using keywords.
GoHighLevel Demo
The GoHighLevel Demo offers an on-demand webinar that provides a comprehensive walkthrough of the platform.
The demo covers how to use GoHighLevel as an agency, the future developments of the platform, and how to convert your business into a SaaS agency. This demo is designed to help users understand the full capabilities and benefits of using GoHighLevel.
The demo is updated regularly so it contains recent/relevant information.
GoHighLevel Live Chat
GoHighLevel’s Live Chat feature provides real-time support to users directly from the platform. To use Live Chat, users must click on the blue question mark icon in the top right corner of the GHL user interface. The feature is only available on Freelancer, Agency Pro, and Enterprise plans.
Once a user clicks on the icon, they will instantly connect with a support representative for help. This allows them to get immediate help for an issue. It’s typically faster than email or ticket-based support, often receiving responses within minutes.
With Live Chat, support reps can provide step-by-step assistance, share links to relevant resources, and even perform tasks remotely if needed. Users can continue to work on GHL’s platform while chatting with support, minimizing disruption to their workflow. The service is available 24/7.
To access the feature, you must have “Agency Admin” or “Agency User” permissions on your account; if you are a sub-user, you will simply see a phone icon.
GoHighLevel Zoom Call Support
GoHighLevel offers Zoom call support in the same menu as the Live Chat. This feature lets customers talk to tech support while on a video call using the Zoom app.
The Zoom call feature offers these advantages over other support channels:
- Helpful for new users: Zoom calls can help with comprehensive onboarding sessions to help new users get started with the platform.
- One-on-one assistance: Users get dedicated time with a support representative to address specific issues or questions.
- Customized help: Tailored solutions based on the user’s unique needs and use cases.
- Screen sharing: Allows support reps to see exactly what the user sees, facilitating easier troubleshooting and guidance.
- Demonstration: Representatives can demonstrate features and workflows directly on the user’s screen.
- Resolves complex problems: Complicated issues can be discussed and resolved in detail, beyond the capabilities of chat or email support.
- Scheduled calls: Users can book a time that is convenient for them, ensuring they have dedicated support when they need it.
The Zoom call feature is only available on the top two paid plans. For additional details, see our article on GoHighLevel pricing.
GoHighLevel Phone Support
GoHighLevel offers phone support to its customers; like Live Chat, this too is a 24-hour service. Users can call the GoHighLevel support phone number at +1-888-732-4197 any time of the day. While GHL customers in the US can simply dial the last ten digits, international customers must include the country code, +1, to get through to GHL phone support.
The support team that works at the contact center helps with issues related to sales, billing, or logging in.
Users can speak directly with a support representative for quick resolutions. GHL customers can also schedule calls at their convenience.
GoHighLevel YouTube Channel
GoHighLevel’s YouTube channel is a helpful resource for users who want to learn more about the platform or find specific instructions for features.
Here’s how the videos from the channel are valuable to GHL customers:
- Step-by-step guides: Videos provide detailed instructions on using various features and tools within GoHighLevel.
- Visual learning: It helps users understand and follow along more easily compared to text-based instructions.
- Interactive environment: GoHighLevel also offers live sessions where users can join, ask questions in real-time, and get immediate feedback.
- Recorded live sessions: Access to past webinars for users to watch at their convenience.
- Recent product updates/new updates: Videos about new features, updates, and improvements to keep users informed.
- Demos: Showcases how new features work and their practical applications.
- Optimization: Videos often include tips on how to best utilize the platform for specific marketing strategies.
- Efficiency: Helps users discover shortcuts and best practices to streamline their workflows.
- Testimonials: Real-world examples of how businesses have successfully used GoHighLevel.
For those who struggle to understand articles in the support portal, this channel can be a good alternative.
GoHighLevel Online Events
GoHighLevel’s Online Events feature is designed to help users maximize their use of the platform. The events are a series of educational webinars where customers can learn more about specific platform features.
Users can view a calendar of all upcoming events, making it easy to plan and attend sessions. These events are educational sessions covering different aspects of GoHighLevel, such as marketing strategies, feature usage, and integrations. Such in-depth training helps users get the most out of specific features or workflows.
The interactive calendar lets users add events directly to Google Calendar or iCal for easy reminders. Direct links are available for each event, simplifying the process of securing a spot.
Along with these events, GoHighLevel also conducts daily Q&As — we cover this up next.
GoHighLevel Daily Q&A
GoHighLevel’s Daily Q&A sessions are interactive events where users can ask questions and receive live answers from GoHighLevel experts. These sessions are designed to help users better understand and utilize the platform, troubleshoot issues, and learn best practices.
Users can register for these sessions by selecting a convenient date and time. The sessions provide a valuable opportunity for personalized assistance and real-time learning.
GoHighLevel Summit
For customers who want more offline interaction, GoHighLevel’s annual summit offers an opportunity to interact with GHL staff and management, as well as other users.
The GoHighLevel Summit is organized for agencies and marketers.
Here’s a summary of what typically happens at the summit:
- Networking opportunities: Attendees get to connect with industry leaders, fellow marketers, and other professionals using GoHighLevel. It’s a chance to build valuable relationships and share experiences.
- Workshops: The summit usually features various workshops, breakout sessions, and keynote presentations.
- Range of topics: The summit covers a range of topics related to digital marketing, CRM strategies, and how to get the most out of the GoHighLevel platform.
- Product updates: GoHighLevel often uses the summit to announce new features, updates, and enhancements to the platform.
- Expert insights: Industry experts and thought leaders share their knowledge on trends, best practices, and strategies in digital marketing and automation.
- Q&A sessions: There are usually opportunities for attendees to ask questions and get direct answers from the GoHighLevel team and guest speakers.
- Workshops: Hands-on workshops allow attendees to learn practical skills and techniques that they can apply to their own businesses or agencies.
- Exhibitions: Sometimes, there are exhibitions where vendors and partners showcase tools and services that integrate with GoHighLevel or complement its functionality.
The only drawback of the summit is that it is held in Dallas, Texas, once a year. It may not be easily accessible for users spread across the US. As for international users, they may have to wait a while — GoHighLevel has not held a summit outside the US, yet.
GoHighLevel Facebook Group
The official GoHighLevel Facebook group has over 75,000 members — it is an online community where users of GoHighLevel can interact, share insights, and get support. To join the group, users must share the same email as the one on their GHL account. The group admins then verify the account and allow access to the group.
But how exactly does a Facebook group offer support?
It helps GHL customers in these ways:
- Problem resolution: Users can ask questions about the platform and seek advice on troubleshooting issues.
- Shared experiences: Senior members, including GoHighLevel staff and power users, often provide answers and solutions.
- Knowledge sharing: Members share tips, tricks, and strategies on how to leverage GoHighLevel’s features effectively.
- Walkthroughs: Users can find tutorials, how-to guides, and case studies posted by other members.
- Updates/announcements: The GoHighLevel team often posts updates about new features, upcoming webinars, and product developments.
- Networking: The group provides a platform for users to connect with fellow marketers, agency owners, and other professionals.
- Collabs: Members can collaborate on projects, share opportunities, and build professional relationships.
- Feedback: Users can provide feedback on the platform and suggest new features or improvements.
- Events/webinars: Information about upcoming events, such as the GoHighLevel Summit, webinars, and training sessions, is posted here.
Additionally, members often share templates, workflows, and other resources in this group.
Form Submission: For API Bugs Only
Using the GoHighLevel API bug submission form helps ensure any issues a user encounters are promptly and effectively addressed. It is a feature from GHL that aims to streamline the process of reporting bugs and issues related to the API. This form is part of their support portal and helps fast-track the resolution of API-centric issues.
This feature is especially useful for users who have repeatedly faced frustration due to a specific bug. Bugs can be persistent in some scenarios; the report feature helps resolve the issue faster.
GoHighLevel: Third-Party Support
GoHighLevel offers a powerful suite of marketing tools, but mastering its functionalities can be challenging. To address this, various third-party support options exist.
Extendly for GoHighLevel
Extendly for GoHighLevel is a specialized service provider offering support specifically for GoHighLevel users.
Extendly provides support for:
| GHL tasks | Extendly helps with |
|---|---|
| Setup/configuration | Assisting users with initial onboarding, setting up workflows, and customizing features. |
| Management | Managing the GoHighLevel account, performing regular maintenance tasks, and ensuring optimal performance. |
| Strategy | Offering consulting services to help users develop effective marketing strategies. |
| Custom development | Creating custom integrations or functionalities within the GoHighLevel platform. |
iSureMedia
iSureMedia is a digital marketing agency that offers support for various platforms, including GoHighLevel.
Like Extendly, iSureMedia assists GoHighLevel users with tasks such as:
- Setup and migration: They help users set up new GoHighLevel accounts or migrate from existing marketing platforms.
- Campaign management: iSureMedia can manage and optimize ongoing marketing campaigns within GoHighLevel.
- Email marketing: The company offers expertise in creating and managing email marketing campaigns with GHL’s automation tools.
- Lead generation and nurturing: Customers can receive assistance in developing strategies for lead generation and nurturing.
Growthable
Growthable is a dedicated support provider for GoHighLevel, focusing on enhancing the capabilities of digital marketing agencies. They offer a variety of services designed to streamline the onboarding process and provide ongoing technical support for users of the GoHighLevel platform.
| Services offered by Growthable | Description |
|---|---|
| Whitelabel support | Whitelabel solutions for agencies to offer GoHighLevel under their own brand with a quick setup process. |
| Comprehensive onboarding | Onboarding sessions to understand the platform, with real customer success strategies and 24/7 technical assistance. |
| Marketing automation | Automation features to streamline marketing tasks like lead generation and customer engagement. |
| Training | Extensive training resources, including guides, documentation, and coaching sessions. |
Growthable even helps GoHighLevel Agency users to offer support services to their clients.
Campaign Refinery: Top-Tier Support, Always
As an email marketing platform, Campaign Refinery understands the importance of having robust support options for its customers.
That’s why we offer our clients a friendly and attentive support team. Our reps are not just responsive but also proactive, offering personalized guidance and expert advice. For DIY guides, we have a knowledge base that covers various topics on using Campaign Refinery effectively.
Our customer reps can assist with topics such as:
- Setup and configuration,
- Migrating data,
- Creating and sending different types of campaigns,
- Email segmentation,
- Email tags,
- Automation best practices,
- Email security protocols,
- Warming up email domains,
- Merge variables and email personalization,
- A/B testing,
- And many more topics.
Whether you’re encountering technical hiccups or need strategic insights, our knowledgeable support staff is always ready to help. We pride ourselves on swift response times and effective problem resolution, so you can focus on what you do best — growing your business.
With Campaign Refinery’s tech support, you’re not just getting help; you’re gaining a reliable partner committed to your success.
To learn more about partnering with the #1 email deliverability platform in the business, apply to become a Campaign Refinery user today!
