Campaign Refinery Support: What Channels Are Available to Our Users?
Crafting compelling email campaigns is just the first step. To ensure your messages bring you stellar results, you need a well-oiled email platform. But even the most robust things break, sometimes.
That is why a reliable support system is critical.
Campaign Refinery understands this, offering a hardy support infrastructure to empower customers throughout their email marketing journey.
From comprehensive knowledge resources to dedicated email support, we’ll discuss how Campaign Refinery equips users to navigate any hurdle and focus on their email marketing output.
Campaign Refinery: Overview
Campaign Refinery offers a wide range of features to help email marketers perform at their peak potential. Our platform delivers the best email deliverability in business, and our tools can help marketers extract the best results from their email campaigns.
We divided our features into “Basic” and “Advanced” — learn more about them up next.
Campaign Refinery: Basic Features
Campaign Refinery has all the features you’d expect from a robust email platform:
| Feature | What you can do with it |
|---|---|
| Analytics | Study data to track how email campaigns are performing. |
| API Access | Use API keys for custom integrations, advanced features, and data exchange. |
| Automation | Automate email campaigns and send emails based on subscriber behavior. |
| A/B testing | Discover what emails/elements your audience likes best. |
| Campaign library | Ready-to-deploy, customizable email campaigns. |
| Customer support | Access to support resources and assistance for any issues or questions. |
| Email campaigns | Craft and send email campaigns. |
| Email editor | The email editor has an intuitive interface and supports HTML code as well. |
| Email segmentation | Split your email list into segments based on different criteria for better targeting. |
| Email tags | Send leads through effective marketing funnels as part of their customer journey. |
| List management | Manage contacts efficiently. |
| Third-party integrations | Integrates with various third-party tools and platforms for seamless workflow integration. |
| Trigger emails | Send emails triggered by specific subscriber actions or events. |
Unique Features of Campaign Refinery
Campaign Refinery also has some secret weapons to help you improve your email marketing results.
These features are unique to Campaign Refinery:
| Feature | How it helps you |
|---|---|
| Automatic list cleaning | The tool removes invalid entries on your contact list, reducing bounce rates and preventing a dip in sender reputation. |
| Email gamification | Email gamification can help you achieve superior engagement metrics. |
| Evergreen Flash Sales | Send time-sensitive offers to your audience, creating urgency and increasing conversions. |
| Mandatory domain authentication | Implementing authentication protocols such as SPF, DKIM, and DMARC makes you appear legitimate to mail platforms; this is mandatory for all our users. |
| Credit system | The credit system encourages users to target small, more engaged segments of their contact list. Credits can be spent on email sends or list-cleaning. |
If you ever run into a problem using any of these features, you can use one of the channels listed in the section below to get in touch with us. And your issue will be dealt with promptly!
Campaign Refinery: Support Options
At Campaign Refinery, you have four options if you’re looking for additional information on a feature or trying to resolve a technical issue:
- Campaign Refinery documentation,
- Email support,
- Campaign Refinery Developer Hub (API guide),
- Campaign Refinery blog.
You can learn more about these three venues in the sections below.
Campaign Refinery Documentation: Knowledge Base
To learn more about using Campaign Refinery features, you can refer to our in-depth knowledge base. The articles in our library cover a wide range of topics, teaching you how to best use features, and how to resolve problems.
The Campaign Refinery knowledge base is split into these sections:
| Category | What you can find |
|---|---|
| Domain & DNS | Guides on adding domains to registrars and managing DNS settings to ensure proper email deliverability and authentication. |
| Getting Started | Step-by-step resources for new users, including account setup, basic features, and initial configuration. |
| Integrating with Zapier | Comprehensive instructions for connecting Campaign Refinery with Zapier to automate workflows and integrate with other apps. |
| Subscribers | Information on managing subscribers, list management, importing/exporting data, and utilizing tags and segments. |
| Integrations | Instructions on integrating Campaign Refinery with various third-party services to enhance functionality. |
| Email builder | Guides on creating and customizing emails using the email builder, including adding images, links, and personalized tags. |
| Automations | Detailed steps for setting up automated sequences, defining goals, and managing triggers and actions within automations. |
| Broadcasts | Instructions on creating, scheduling, and sending email broadcasts to reach your audience effectively. |
| Deliverability | Tips and best practices for improving email deliverability, including list cleaning and maintaining a good sender reputation. |
| Managing Your Account | Information on managing account details, acceptable use policy, and contact management. |
| Gamification | Guide on using gamification to increase subscriber engagement and interaction with your campaigns. |
| Troubleshooting | Common issues and their solutions, helping you quickly resolve problems you may encounter while using Campaign Refinery. |
| Reporting | Guides on understanding and utilizing reporting features to analyze campaign performance and track metrics. |
The Campaign Refinery technical documents cover all topics, but if you need more assistance, you can reach us through email.
Campaign Refinery: Email Support
If you’d like personalized assistance for your issue, reach out to our customer service team via email. Our team can be reached at support@campaignrefinery.com — we are quick to respond!
Campaign Refinery’s email support puts you directly in touch with experts. Our friendly team of marketers is well-versed in the platform’s intricacies and best practices. Whether you’ve encountered a technical snag or you’re trying to set up automated campaigns, a dedicated support representative is just an email away.
Campaign Refinery Developer Hub: API Guide
The Campaign Refinery Developer Hub offers comprehensive documentation to help users start working with Campaign Refinery’s API quickly.
It includes detailed API references, covering endpoints for managing contacts, goals, forms, attributes, tags, and gamification.
Campaign Refinery Blog: Useful Resource for Email Marketing Topics
The Campaign Refinery blog is an excellent resource for email marketers to find more information on various email marketing topics. It’s also a good place to stay up to date with email marketing trends, feature announcements, and major news in the email industry.
We’ve divided our articles into these categories:
There are hundreds of topics on our blog — you can find them with a simple Google search.
Email Marketing Basics
These articles are a solid starting point for those who want to learn about the building blocks of email marketing.
These topics are a great place to start:
Email Marketing Guides
Once you’re comfortable with the basics, you can explore ways to get more out of your email campaigns.
Our blog covers topics such as:
Technical Topics
If technical articles make you anxious, you’ll love our blog — it has simple, reader-friendly articles that are easy to understand.
Check out these articles:
Email Marketing Strategy
We also write articles that help email marketers improve their email marketing performance.
These articles will help you learn more about strategy:
Comparisons of Email Marketing Platforms
On our blog, we compare email platforms to better understand their features, strengths, weaknesses, and pricing.
If you like in-depth analysis, read our most popular comparisons:
Campaign Refinery: Unlock Your Best Email Marketing Performance
If you’re frustrated with the poor performance of your email campaigns, Campaign Refinery can be your game-changer.
Our focus on high email deliverability ensures your carefully crafted messages reach their intended audience. By employing robust email infrastructure and being rigid with best practices, Campaign Refinery boasts a higher success rate of emails hitting inboxes.
With better deliverability comes better performance. When your emails are being read by your subscribers, it encourages you to craft better emails and chase after those clicks. This sets you on a path for better engagement, increased open rates, and, ultimately, superior returns on your email marketing efforts.
Don’t wait any longer to make your email marketing dreams come true. Apply today to become a Campaign Refinery user!
