9 Central Types of Emails and How to Use Them Effectively

Types of emails cover image with cascading envelopes

With overflowing inboxes and shorter attention spans, creating effective emails that resonate with your audiences can become challenging.

Do you ever feel like your emails go unnoticed or worse into the spam folders? If you are seeing low conversions despite a solid email marketing plan, you need to check the types of emails you’ve been sending to your list.

To help you craft the best emails and keep your customers engaged, we’ve put together a list of 9 different email types, along with examples and tips.

But first, let’s go back to the basics: personal and professional emails in the wider aspect of email marketing.



The Differences Between Personal and Professional Emails

From planning trips to closing business deals, emails have become an important communication tool. By understanding the key differences between personal and professional emails, you can create better relationships with people.

Personal emails are used for communication between individuals to discuss private subjects such as a holiday trip. Business or corporate emails contain information related to work and business activities. 

Let’s further understand how personal and business emails vary.

Aspect Personal EmailsProfessional Emails
ToneCasual, friendly, and informalFormal, polite, and professional
Subject matter Can cover a wide range of topics such as weddings, birthdays, childcare, or other social plansFocuses on work-related topics such as project updates, meetings, etc
LengthVariable length depending on the content and relationship with the recipientUsually concise, respecting the recipient’s time
Response expectation May not require an immediate responseOften expects prompt replies within business hours
SignaturesOften left out or includes informal signaturesIncludes full name, job title, company information
Personal vs professional emails

Regardless of the email type, ensure your message is clear and easily understandable. 

While there are many personal email types you can use, we’ll focus on business email types to help you strengthen customer relationships.

Know that you only have 12 seconds to capture the recipient’s attention, so the struggle is real. Most people don’t read emails fully because of longer content, poor email design and timing, and, most importantly, wrong email types.

Here are 9 different types of emails with examples and tips for each.


1. Welcome Email

A welcome email introduces new subscribers to your brand and sets expectations for the future. This is also an opportunity to convert them into paying customers; add discounts and coupons where applicable.

Your welcome message can be a standalone email or part of a larger email marketing campaign, depending on your brand goals. 

We’ve collected a few tips to set the tone with your new subscribers:

  1. Thank your readers: This makes your new subscribers personally feel welcome and appreciated.
  2. State your value proposition: Mention the value they’ll get from opting into your email list. Whether it’s offers or exclusive content, make it clear in your emails.
  3. Guide readers towards the next steps: Outline the action your readers must take next — whether it’s whitelisting your email address, creating their profile, or logging in.

Welcome Email Example by Jacumba Hotel

Jacumba strikes as a promising and fun brand with its short welcome message.

Here are things we liked about this short email:

  • Subscriber appreciation: The email starts with an on-brand thank you message.
  • Frequency: It clearly communicates frequency regarding brand updates.
  • Concise: It’s short and highlights the main message.
Jacumba Welcome Email
Jacumba Welcome Email. Source

2. Newsletter Emails

Email newsletters are like curated magazines delivered straight to your subscribers’ inboxes. Newsletters can be blog post roundups, tips, updates, promotions, or anything that your audiences find helpful. 

Explore your industry to see if newsletters are common. From there, choose a niche and create content that solves subscriber concerns and challenges. You can also use social media to find out how many people will be interested in receiving your email content.

Here are effective tips to remember:

  1. Have a goal: Determine what you want to accomplish with your newsletters. Do you want to educate, entertain, or create brand awareness
  2. Build your subscriber list: Build your email list the right way through double opt-in methods.
  3. Plan your content in advance: If your email newsletters will be regular, plan your content calendar in advance to create new and engaging content.

Creative Newsletter Example from DIRT 

Dirt uses engaging language and creative typography to capture the reader’s attention.

Here are more elements we liked:

  • Shows schedule: They start with the email frequency, setting expectations with the audience.
  • Provides instructions: They make it clear what the reader can do next — mark their emails as safe, follow them on socials, or learn more.
  • Drops their favorites: They make it easier for newer audiences to go through their previous content with staff favorites.
DIRT Creative Newsletter
DIRT Creative Newsletter. Source

3. Promotional Emails

The promotional email is the most common email type in marketing. It typically offers discounts and deals to persuade customers to buy. These discounts can be in the form of percentage-off, dollar-off, or Buy-one-get-one (BOGO) offers. 

The best way is to test with a mix of these discount types to see what connects better with your audiences. 

Let’s show you a couple of handy tips:

  1. Add urgency/scarcity: Create urgency to encourage prompt action from subscribers. With Campaign Refinery, you can use the Evergreen Flash Sales feature to create scarcity and increase conversions.
  2. Understand your target audience: Identify your customer segments to tailor your messages.
  3. Mention discounts upfront: Whether it’s early access or exclusive deals, highlight the deal in the subject line and preview section and ensure it matches the information inside the email.

Box Genie’s Exclusive Promotions Example

New year goals are never out of style — Box Genie perfectly balances sales opportunity and customer loyalty.

These elements make it even more special:

  • Specific offer or discount: The email opens with a discount and emphasizes the product value.
  • Gives readers a reason to act: By setting a deadline, the recipient knows they only have limited time to make decisions.
  • Keeps reviews in the spotlight: They show user reviews to pre-answer concerns amongst newer subscribers.
Box Genie Exclusive Promotion Email
Box Genie Exclusive Promotion Email. Source

4. Survey Emails

Your email list is a treasure trove for conducting market research and to understand your audiences better. Come up with relevant questions — for example, if you want feedback on a new offer or why a specific product didn’t sell well, give users appropriate options to choose from.

You can also ask your subscribers what they feel about your discounts and how they use them. This will help you offer better deals in the future.

Here are 4 factors you must pay attention to:

  1. Offer an incentive (if applicable): Encourage subscribers to participate using incentives. These can be email coupons, discounts, limited-time offers, or entry into a prize draw. 
  2. Keep the design minimal: Use a clean design, focusing more on your survey questions.
  3. Explain the purpose: Briefly introduce the purpose and why audiences must participate.
  4. Send at the right time: Choose a time when your recipients are the most active — it’s best to avoid weekends and holidays since the readers likely won’t respond to your email.
  5. Send reminders: Follow up with short reminders to urge customers to respond to your emails.

Lonely Planet’s Survey Email Example

Lonely Planet uses personalization to make the readers feel like they make a difference to the planet. 

Here are more things that caught our attention:

  • Empathetic storytelling: They use stories to instill curiosity and evoke emotions in the readers.
  • Explain the purpose: They tell the recipient how their opinions will help guide the process and make things better for the brand and its users.
  • Make it clear that it’s quick and easy: The survey takes two minutes to complete and the email shows it upfront.
Lonely Planet Survey Email
Lonely Planet Survey Email. Source

5. Abandoned Cart Emails

An abandoned cart email is a friendly reminder to persuade customers to checkout items in their carts. They may also provide discounts or free shipping to increase the likelihood of a purchase.

Encourage people to go back to their carts through these steps:

  1. Write a direct subject line: Mention the purpose, discounts, and relevant information.
  2. Open with the reminder: Start your email by letting the recipient know what the message is about. Provide pictures of the abandoned items and discount codes, if any.
  3. Show proof of business: Include product reviews, testimonials, and referrals to enhance customer trust in your brand.
  4. Use a promising CTA: Be clear on the next steps you want your readers to take. Good examples are — ”Get back to your cart”, ”Complete your order now”, and so on.

Kizik’s Abandoned Cart Reminder Example

The email starts with a promise — ‘we have them for you, come get it’, making it a wonderful personalized reminder email.

These elements make it more powerful:

  • Good use of images: The email immediately shows what the user has left in the cart.
  • Inspires action: They show customers that the product is safe with them but the reader needs to act quickly, promoting urgency.
  • Explanation of why the product works: They emphasize product value and what makes the shoes so magical.
Kizik Abandoned Cart Email
Kizik Abandoned Cart Email. Source

6. Reorder or Upsell Emails

Reorder or upsell emails effectively re-engage customers through offers or complementary products. For example, if a customer bought a pen, you can upsell a notebook or a case holder that completes their stationery kit. You can also use reorder emails to remind customers that it’s time to purchase again. 

However, be mindful of these factors:

  1. Use dynamic content: Utilize dynamic content to fill in the spaces with appropriate products for each customer. Campaign Refinery offers a simple text editor that lets users personalize email content without the need for technical knowledge.
  2. Recommend complementary products: Include items that will enhance the current customer experience and add more value.
  3. Use segmentation strategy: Divide customers based on past purchases and behavior and send them related products.

Dollar Shave Club Re-order Email Example

The ”Toss more in” section is an excellent opportunity to give customers a last chance to add their favorite products before the items ship.

We liked these about Dollar Shave Club:

  • Transactional message: The email starts with a transactional message with shipping date and product names. This gives a comprehensive view for the customers, making it easier to know what else they might need.
  • Upsell opportunity: The customer has already purchased, but the complementary products increase the likelihood of a further purchase.
  • Account information: They ensure there’s correct customer information, such as the shipping and billing address.
Dollar Shave Club Upsell Email
Dollar Shave Club Upsell Email. Source

7. Curated/Exclusive Content Emails

Exclusive content emails are an excellent opportunity to connect with your customers and instill trust. By sharing insider tips, resources, and industry news, you can show them that you care about their needs.

Curated content can be behind-the-scenes, step-step guides, checklists for common practices, curated blog post topics, or a calendar of curated events or training. 

Know these best practices:

  1. Curate high-quality content: Source the best content from industry thought leaders — use articles, podcasts, infographics that align with your audience’s pain points and brand image.
  2. Provide context: Briefly introduce each content piece and provide links to the entire page.
  3. Encourage interaction: Invite subscribers to share their thoughts through polls or feedback emails. You can also ask them questions in the same curated email.

Curated Content Example by Streamable

This engaging email includes a sneak peek into all the fun things to stream during the weekends.

Of course, we liked these too:

  • Provides context: The email previews the top streaming content and briefly introduces each.
  • Curated and unique content: They list the top things to watch, including Father’s Day deals.
  • Encourages participation: They encourage customers to initiate communication through Twitter and YouTube.
Streamable Curated Content Email
Streamable Curated Content Email. Source

8. Announcement Emails

Announcement emails help you share important information with subscribers, such as product launches, company updates, or events. These emails are usually engaging and to the point, keeping the customers’ time in mind.

Announcements can be personal (birthdays, weddings, etc)  or professional. Whether it’s updating customers about a policy change or inviting them to a sales opportunity, announcement emails enhance engagement and communication.

Here are 4 tips to write effective announcements:

  1. Make emails skimmable: Keep your announcement messages short and break them into readable chunks of content.
  2. Provide a glimpse in the subject line: Mention the announcement type and other important information in the subject line. This helps you quickly capture the audience’s attention.
  3. Open strongly: Start with a story and provide emotional hooks throughout the email. 
  4. Write compelling CTA: Keep your CTA short and compelling. For example, “RSVP for the finale”.

Warby Parker – Simple Announcement Email Example

This email aims to inform its recipients about the opening in the new location.

This email is intriguing for these reasons:

  • Simplicity: The brand immediately gets to the important parts.
  • Context: They help customers understand the content at a glance through simple wordings.
  • Recommended content: They also update customers that they can use eye examinations in the same location.
Warby Parker Announcement Email
Warby Parker Announcement Email. Source

9. Thank You Email

Thank you emails express gratitude to customers to strengthen relationships. You can send them manually or automatically when a customer triggers an event. For example, your automation rules will send a thank you message as soon as a customer downloads an e-book or buys a product.

Keep these tips in mind:

  1. Be prompt: Send thank you emails as soon as the action takes place, ideally between 24-48 hours after the event. With Campaign Refinery, clients can automate emails with tags and smart goal triggers for prompt emails.
  2. Be specific: Mention why you’re being thankful and how it has impacted your brand.
  3. Use a positive tone: Keep the messages friendly and maintain a positive tone using words such as “We appreciate you” or “grateful.”

An Elegant Way to Thank Subscribers

Wonder Valley uses a subtle and friendly tone to thank subscribers for supporting their ambitions.

More things we like:

  • Simple gratitude: They convey their gratitude in a simple and powerful way.
  • Cross-sell opportunity: By providing complementary products, they encourage additional purchases.
Wonder Valley Thank You Email
Wonder Valley Thank You Email. Source

You may wonder why we never mentioned marketing emails in this list. It’s because they encompass different types of emails with a singular aim of encouraging conversions.


But, Where Do the Marketing Emails Fit?

Marketing emails fit within the broader framework of email marketing to send targeted and personalized messages.

Marketing emails can be any of the following email types.

Type of Email What They Do
Educational emailsAim to educate recipients through guides, e-books, and resources.
Re-engagement emailsTarget subscribers who have become disengaged with your emails.
Holiday or seasonal emailsCapitalize on holidays and seasonal events through promotions and discounts.
Milestone emailsCelebrate essential milestones such as subscriber anniversaries or company events.
Types of marketing emails

Besides these, dedicated emails, lead nurturing, and retention emails fall under marketing emails. 


How to Know Which Email to Send?

Choosing the right email type can be challenging, especially when you’re starting out. We’ve laid out the important factors to consider.

FactorConsideration
Audience segment Segment your subscribers based on demographics, past purchase behavior, and other relevant attributes.
Marketing goalsDetermine the primary goal of your email – is it to drive sales, increase conversions, or raise brand awareness.
Customer Lifecycle stageUnderstand where subscribers are in the buyer’s journey to craft relevant content.
Industry trendsNote down important holidays and seasonal events to send relevant emails.
How to choose an email type

Send the Right Type of Email With Campaign Refinery 

The best way to capture audience’s attention is to send different types of emails with varied and valuable content. But the bigger challenge is choosing the right email marketing tool to carry out these tasks.

With Campaign Refinery, you can pick different email types from the campaign library, automate them with simple trigger rules, and send personalized content that engages subscribers.

A big part of that is to get your emails delivered to subscriber inboxes — Campaign Refinery ensures the highest inbox placement rates on the market.

Clients notice a rise of 600% in email deliverability after working with us.

Grow your conversions with high inbox placement rates — apply to become a client today!

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